Ultra Privacy Policy

We at Ultra are committed to protecting your personal data and respecting your privacy whenever you interact with our platform. This Privacy Policy explains how we collect, use, store and protect your information when you visit Ultra, register an account, or use our services. Ultra is owned and operated by BP Group Limited, a company incorporated under the laws of Malta with company number C52434, registered address The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM1632, Malta. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/203/2011. By using our services, including Ultra login, Ultra register, and any Ultra app functionality, you consent to the practices described in this policy.

Information We Collect

When you complete Ultra register or use Ultra login to access your account, we collect various categories of personal information necessary to provide our gaming services and comply with regulatory obligations.

• We collect your full name, date of birth, email address, phone number and residential address during registration
• We gather identity verification documents, including government-issued ID and proof of address, particularly once cumulative deposits reach 2,000 EUR or currency equivalent
• We record payment information related to Ultra deposit and Ultra withdrawal transactions, including payment method details and transaction history
• We track your gaming activity across Ultra slots, Ultra live casino, and other game categories to personalise your experience
• We collect technical data such as your IP address, device type, browser information and login timestamps
• We store communication records when you contact our support team via live chat or email

How We Use Your Information

Our purpose in collecting your data is to deliver a secure, personalised, and legally compliant gaming experience. We use your information for the following purposes:

• We verify your identity and age to ensure compliance with our licensing requirements
• We process your Ultra deposit and Ultra withdrawal requests securely and efficiently
• We administer promotions, including any Ultra bonus code, Ultra promo code, Ultra no deposit bonus, or Ultra free spins offers you claim
• We monitor account activity to detect and prevent fraud, money laundering, and underage gambling
• We communicate important account updates, including changes to our Ultra casino bonus terms or responsible gaming notices
• We use data analytics to improve our website functionality, including the Ultra casino app and desktop platform
• We assess your eligibility for our VIP loyalty programme based on your gameplay activity

Legal Basis for Processing

We process your personal data under several legal bases recognised by applicable data protection law, including the General Data Protection Regulation (GDPR). We rely on contractual necessity to provide services you request, such as processing an Ultra casino no deposit bonus claim or facilitating withdrawals. We also process data to comply with legal and regulatory obligations imposed by the Malta Gaming Authority, and we may rely on your consent for certain marketing communications, which you can withdraw at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• We share data with payment processors to facilitate Ultra deposit and Ultra withdrawal transactions
• We disclose information to identity verification services to confirm your age and identity
• We provide data to regulatory bodies, including the Malta Gaming Authority, upon lawful request
• We share information with fraud prevention agencies to protect our platform and players
• We may disclose data to eCOGRA or the EU ODR platform in connection with dispute resolution processes
• We work with affiliated brands within the PressEnter Group, including karhubet.com and kodabet.com, under strict data protection safeguards

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and within our Ultra app. Cookies help us remember your preferences, keep you securely logged in during your session, and analyse how you interact with our Ultra slots and Ultra live casino offerings. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal and regulatory obligations under Maltese law. Financial records related to Ultra deposit and Ultra withdrawal transactions are typically retained for a minimum period required by anti-money laundering regulations. If your account becomes inactive for 12 months, we may apply a monthly maintenance fee as outlined in our terms, and we will notify you accordingly before this occurs.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure servers, and restricted access controls for employees handling your information. Despite these measures, we encourage you to use strong passwords and avoid sharing your Ultra login credentials with anyone.

Your Rights

As a data subject under GDPR, you have several rights regarding your personal information, and we are committed to honouring these rights promptly.

• You have the right to access the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You have the right to restrict or object to certain processing activities
• You may request data portability where technically feasible
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, you may contact our support team at support@Ultra Casino.com, and we will respond in accordance with applicable data protection timelines.

Responsible Gaming and Data Protection

We take our responsibility seriously when it comes to protecting vulnerable players. If you choose to self-exclude or activate a cool-off period, we retain relevant account data to enforce these restrictions effectively across our platform. Political Exposed Persons are not permitted to register, play, or deposit with us, and we screen accordingly during the verification process.

International Data Transfers

As we serve players across multiple jurisdictions, including Finland, Norway, Canada, New Zealand, Poland, Ecuador, Peru, and Chile, your data may be transferred and processed outside your country of residence. We ensure that any such transfers comply with applicable data protection standards, including adequate safeguards where required.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our services, including any Ultra casino login or Ultra deposit activity, following changes to this policy constitutes your acceptance of the revised terms.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your data protection rights, please reach out to our dedicated support team. You can contact us via live chat, available 24/7, or by emailing support@Ultra Casino.com. We are here to address any concerns regarding your privacy while you enjoy everything Ultra has to offer.